Chat Bot e Message Automation Eng

Messenger Automation: management of automations on Facebook Messenger through the creation of bots that will follow the user path during the entire customer journey.

We develop bots with several purposes:

  • direct marketing actions with specific messages to obtain precise and measurable actions
  • fully automated assistance to guide the user through a funnel of defined FAQs and with the possibility of ‘calling’ a human operator for unlisted questions
  • messages for brand positioning and awareness (broadcast)
  • messages for specific events such as ad campaigns + landing pages connected to the bot for information on the event, services or products.

WhatsApp Business Messagging:

Use the potential that whatsapp business makes available. We can act exactly as in the case of Messenger Automation.

In addition, WhatsApp Business allows you to create customized Marketing strategies by connecting the messaging platform to Facebook Ads giving the possibility to create campaigns with the goal “message on whatsapp” and moving the interaction between company and customer to the one to one level.

The most frequent use cases:

  • give direct assistance to the customer on a product or service
  • follow the user during the sales process and finalize the purchase
  • Brand Loyalty